Return Policy

Due to hygienic reasons, we do not accept returned orders unconditionally.  However, if the products are defected, please email us at -

  1. Attach a picture of the product that can clearly show its defect(s)
  2. Request for a refund
  3. Choose to return to one of the following locations (email us if you cannot find your country below):
  • Nordrhein-Westfalen, Germany
  • Tremblay-en-France, France
  • Roissy-en-France, France
  • Berkshire, United Kingdom
  • Osaka, Japan
  • Tokyo, Japan
  • Oregon, United States
  • New York, United States
  • Delaware, United States
  • Victoria BC, Canada

We will then send you the full return address and details once we have received your email.

*Please note that you will need to bear the shipping costs for returning the goods.